Pre-Sale Questions

Email: help@flowersales.com.au Phone: 1800 209 493 Call Centre Hours: Monday to Friday: 7:00 a.m. to 6:00 p.m. AEST | Saturday: 7:00 a.m. to 10:00 a.m. AEST

Please note: Our offices are closed on all Australian public holidays. Online orders can be placed year-round for delivery on your chosen date, or contact our team on the next business day.

Tracking a Delivery

Deliveries occur between 9:00 a.m. and 7:00 p.m. for residential addresses and 9:00 a.m. to 5:00 p.m. for business addresses. Real-time tracking is unavailable. If delivery has not occurred within these windows, please email quality@flowersales.com.au.

Making Changes to an Order

Email: For modifications to messages or addresses, send to update@flowersales.com.au. This is a priority inbox; we will confirm once changes are applied. (Include your order number or recipient name in the subject line for prompt processing.) Phone: 1800 209 493 Call Centre Hours: Monday to Friday: 7:00 a.m. to 6:00 p.m. AEST | Saturday: 7:00 a.m. to 10:00 a.m. AEST

Please note: Our offices are closed on all Australian public holidays. Online orders can be placed year-round for delivery on your chosen date, or contact our team on the next business day.

Did Not Receive a Tax Invoice?

Tax invoices are emailed immediately upon order placement. For an alternative format, such as PDF, email taxinvoice@flowersales.com.au.

Complaints and Quality Control

We prioritise product quality and customer satisfaction. Every effort is made to deliver flowers and gifts on the requested day in a condition that reflects our high standards. Flowers are unpredictable by nature and may vary. Should any issues arise, contact us as follows:

• Email: quality@flowersales.com.au (Include your order number or recipient name in the subject line for prompt processing.)
• Phone: 1800 209 493
• Call Centre Hours: Monday to Friday: 7:00 a.m. to 6:00 p.m. AEST | Saturday: 7:00 a.m. to 12:30 p.m. AEST

Please note: Our offices are closed on all Australian public holidays. Online orders can be placed year-round for delivery on your chosen date, or contact our team on the next business day.

Report a Concern About Your Delivery If you have a concern relating to the quality of your order, please contact us within 48 hours of delivery. A quality complaint can include but is not limited to poor quality blooms, missing items, expired items, wrong items, value of items, and so on. All complaints must be accompanied by a high-quality, clear photograph to be considered. The image must display the entire product received along with any supporting close-ups you wish us to review. If the photograph is of poor quality—including, but not limited to, images that are too dark, blurry, or taken from too far away—we reserve the right to decline the review. This image is used to ensure we can accurately assess your concerns and improve our services. We are unable to accept individual stems that have been removed from the original bouquet or arrangement.

Please Note: Proper care of the flowers must be taken. This includes ensuring that cut flowers are placed in fresh water daily and stems trimmed. For flowers in a box or vase, the oasis should always be wet to the touch. Some flowers prefer bright, indirect light, while others thrive in partial shade. Flowers must be kept in a stable environment, avoiding extreme temperatures. Flower Sales will not be held responsible for flowers that are not removed from their wrapping and are not watered or well cared for. Complaints received about freshness will only be considered for review within the 48-hour timeframe. Issues raised after this period of time will be reviewed at our discretion.

Report a Concern About Non-Delivery Flower Sales will try its best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs:

• Recipient refuses to accept delivery of the gift.
• Address provided is incorrect.
• Occupants are not at the location and do not respond to the "not at home" card left by our courier.

Non-delivery enquiries should be referred to Flower Sales within one month of the expected delivery date. Complaints received after this timeframe will be considered on an individual basis; however, after this time there is no guarantee of compensation. Please contact one of our friendly customer service team or alternatively email us quoting your order number.