Are you a florist?

No, Flowersales.com.au (The Flower Company Pty Ltd) isn't a single brick-and-mortar flower shop. Instead, we run as a handy network that links you up with trusted florists across Australia, making your flower delivery experience smooth and easy.

Can you confirm if my order has been delivered?

If you're just checking if we've got your order and haven't seen a confirmation email, give our customer service team a call at 1800 209 493. We can quickly resend it if there was a hiccup.

For updates on whether the recipient has actually received it or an estimated arrival time, keep in mind we don't track orders in real-time, so we can't give exact confirmations. Usually, folks reach out to thank you soon after via call, email, or text. With sympathy flowers, it might take a day or two because of all the arrangements they receive.

If you're worried it didn't arrive on the day you picked, first double-check your confirmation for the right address, then chat with the recipient to see if it's there—maybe tucked away at a side door. If everything checks out but it's still missing, ring us up and we'll look into it for you.

What is the difference between Standard, Classic, and Deluxe?

We let you bump up certain bouquets and arrangements from the standard version (that's the one shown in the photo) to classic or deluxe. This means our florists get to pick and add extra lovely flowers to match the upgrade value you chose.

What is your refund policy?

If the flowers or gift didn't meet your expectations in terms of quality, please reach out to our quality team within 72 hours of delivery. Send a photo so we can check it out and help our florists improve—we aim to get back to you within 24 hours.

For non-deliveries, let us know within a month, and we'll handle it case by case, possibly with a redo or refund. Drop us a line about it.

Refunds typically take 3–5 business days once approved, going back to your card or PayPal. No cancellation fees if you're getting a refund.

What is the cut-off time for me to place my order?

For same-day delivery Monday to Friday, get your order in by 2:00 p.m. in the recipient's time zone. After that, it'll go out the next day. Deliveries to homes are usually between 9:00 a.m. and 7:00 p.m., and to businesses from 9:00 a.m. to 5:00 p.m. These windows might stretch during peak times like Mother's Day, Valentine's Day, or Christmas.

Some remote spots can't guarantee same-day— we'll touch base with options if needed. Deliveries might involve pickup from a nearby town; our florist could call the recipient to sort it, unless you prefer we contact you instead.

Can my order be delivered on weekends and/or public holidays?

We can handle same-day Saturday deliveries across most of Australia if ordered by 10:00 a.m. in the recipient's zone.

Public holidays are trickier—most couriers don't operate, so contact us directly if you need something arranged.

Can you deliver to hospitals?

Our florists know the ropes for hospital deliveries and follow their rules. Things to note: deliveries often go to the nurses' station, not the room; no lilies or latex balloons due to allergies; and no flowers, plants, or fruit in ICU. Best to check with the hospital first.

How do I place my order?

1. Picking what you want: It's straightforward—browse our flowers and gifts on the homepage or by occasion.
2. Adding to cart: Choose the size, toss in extras like a balloon or bear, and head to checkout.
3. Paying up: Fill out the secure form, making sure to hit all the required spots. You can backtrack to tweak things before submitting. Once it looks good, hit submit and we'll take it from there.

How do I make changes to my order or cancel it after I've placed it?

Sure, you can tweak or cancel as long as it's not too close to delivery time. Get in touch with us right away. If emailing, pop your order number in the subject line.

What happens if there are delivery issues or other problems with my order?

Issues can pop up, often because the recipient isn't home or details are off. We'll always try to sort it out, but sometimes extra fees for redelivery or waste might apply depending on the situation.

Our global network of florists aims to deliver fresh and on time—check our terms and substitution policy for more details.

What do I do if my credit card is declined?

Flowersales isn't on the hook if the recipient misses the delivery or if info is wrong. As the buyer, ensure they're around on the date, or give us backup instructions.

Providing a phone number helps—the courier can call to confirm. No number? They'll try anyway.

If no one's there, they might leave a card to rearrange (extra fees possible) or leave it if it's safe. Specify in notes if you don't want it left unattended.